Privacy Policy
Welcome to the website www.monelise.co (the “Website”), operated by Mon Elise (“Company”, “we”, “us”, or “our”).
This Privacy Policy explains what personal data we collect, how and why we use it, with whom we share it, and your rights regarding your personal information. This Policy is intended to comply with applicable privacy laws, including the Israeli Privacy Protection Law, 1981, and, where applicable, international data protection standards.
By using the Website and/or providing your details, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect two types of information:
a. Information You Provide Directly
- Full name
- Billing and shipping address
- Phone number
- Email address
- Order details and purchase history
- Information provided when contacting customer support
- Email address when subscribing to our newsletter
b. Information Collected Automatically
- IP address
- Browser type and device information
- Pages viewed and browsing behavior
- Access times and referring URLs
c. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure proper operation of the Website
- Improve user experience
- Analyze traffic and usage patterns
- Deliver personalized advertisements
Some cookies are essential, while others (such as marketing cookies) are used only where permitted. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your personal data for the following purposes:
- Processing and fulfilling orders
- Managing customer accounts
- Providing customer support
- Sending transactional emails (order confirmations, updates)
- Sending marketing communications (only with your consent)
- Improving Website performance and user experience
- Conducting analytics and marketing optimization
- Complying with legal obligations
3. Legal Basis for Processing
We process your data based on:
- Performance of a contract (e.g., completing your purchase)
- Your consent (e.g., marketing emails)
- Legitimate interests (e.g., improving services and marketing effectiveness)
- Legal obligations (e.g., tax and accounting requirements)
4. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third parties, including:
- Payment processors (secure and encrypted)
- Shipping and delivery providers
- Hosting and cloud service providers
- CRM and customer support systems
- Accounting and legal advisors
- Email marketing platforms
- Analytics and advertising platforms (e.g., Google, Meta, TikTok)
These providers process data only as necessary to provide their services.
5. International Data Transfers
Some of our service providers may be located outside of Israel. By using our Website, you acknowledge that your information may be transferred to and processed in other countries, which may have different data protection laws.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption (SSL) and secure data handling practices. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law.
8. Your Rights
Under applicable law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal limitations)
To exercise your rights, please contact us using the details below.
9. Marketing Communications
By subscribing to our newsletter, you consent to receive marketing emails, promotions, and updates.
You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
10. Children’s Privacy
The Website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If such data is identified, it will be deleted.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on the Website.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Mon Elise
Email: [your email here]
Phone: [your phone number]
Last updated: [Month Year]